Refund Policy
Returns and Refunds Policy:
You have the right to cancel your order within 30 days without giving any reason.
The deadline for canceling an order is 30 days from the date on which you received the goods or on which a third party appointed by you, other than the carrier, takes possession of the delivered product.
To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by email fillyjewels@icloud.com
We will refund you no later than 30 days from the day we receive the returned goods. We will use the same means of payment that you used for the order and you will not incur any costs for this refund.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 30 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods made to your specification or clearly personalised.
The supply of goods which by their nature are not suitable for return, for example goods which deteriorate rapidly or whose expiry date has expired.
The delivery of goods which are not suitable for return for reasons of health protection or hygiene and which have been opened after delivery.
The supply of goods which, after delivery, according to their nature, are inseparably mixed with other objects.
We reserve the right to refuse the return of any goods which do not meet the above return conditions at our sole discretion.
Return goods
You are responsible for the cost and risk of returning the goods to us. You should ship the goods to the following address:
via Cappellone 13 AVERSA 81031 CE IT
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of return delivery received.
Contact us
If you have any questions about our returns and refunds policy, please contact us by email fillyjewels@icloud.com
You have the right to cancel your order within 30 days without giving any reason.
The deadline for canceling an order is 30 days from the date on which you received the goods or on which a third party appointed by you, other than the carrier, takes possession of the delivered product.
To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by email fillyjewels@icloud.com
We will refund you no later than 30 days from the day we receive the returned goods. We will use the same means of payment that you used for the order and you will not incur any costs for this refund.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 30 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods made to your specification or clearly personalised.
The supply of goods which by their nature are not suitable for return, for example goods which deteriorate rapidly or whose expiry date has expired.
The delivery of goods which are not suitable for return for reasons of health protection or hygiene and which have been opened after delivery.
The supply of goods which, after delivery, according to their nature, are inseparably mixed with other objects.
We reserve the right to refuse the return of any goods which do not meet the above return conditions at our sole discretion.
Return goods
You are responsible for the cost and risk of returning the goods to us. You should ship the goods to the following address:
via Cappellone 13 AVERSA 81031 CE IT
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of return delivery received.
Contact us
If you have any questions about our returns and refunds policy, please contact us by email fillyjewels@icloud.com
